Marketing Allocation

New customer acquisition marketing is important, but after company launch (say 6 months to a year into the life of the business) it should take a back seat to retention marketing.  To get the most out of a retention marketing strategy, it’s best to create specific campaigns for the numerous audiences your company gathers based on their stage of product involvement.

Acquisition:  Allocate approximately 30% of your resources here

  • People you want to use your product/service but who do not know it exists
  • People you want to use your product/service but who are using a competitor or similar product

Retention:  Allocate approximately 70% of your resources here

  • People waiting on the beta list, pre-order, etc.
  • Early adopters who help by providing feedback on your product/service (you should quickly identify these people and reward them!)
  • People who are inviting other people to your business (quickly identify these and REALLY reward them!)
  • Developers, partners, collaborators (the people who rely on your business in any way or build something new upon it)

 

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Station WII-FM

WII-FM is short for “What’s in it for me.”  Economics 101 states that everyone is acting in their own economic self-interest at ALL times.  This is not Machiavellian, it’s reality.  Look at issues and motivations from the customer’s view and you will create a better company.

Projecting your personal values onto the customer is very dangerous.  You will end up with a small following of “mini-me’s” and limited scope of appeal.  That is, only those motivated by what motivates and entices you will want to buy from your business. 

Check your personal opinions and values at the door.  Launching a successful company with an appealing product is a role you play.  It is not you.  Yes, you want your products/services to be focused… yes, you want a carefully defined brand.  But, make sure you are concentrating on the unique aspects of your company that could be helpful to prospects and customers… not just touting what you like best.

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Strategic Planning: How-To

A strategic planning meeting should be held at least once a year and should include all executive managers as well as any key supervisors with front-line knowledge and experience. Bring a copy of your company’s business plan to the meeting so it can be referred to when needed. Keep in mind the purpose of the meeting, which is to evaluate past projects and goals and to develop new strategies based on opportunities discovered through market research and analysis.

The following list can help create a more effective strategic planning meeting:

1. The meeting should be held off-site in a casual setting so participants will feel relaxed but away from distractions.

2. Make sure everyone knows that each person will be treated as an equal and everyone will have an equal voice in terms of suggestions and criticisms.

3. To promote a more comfortable atmosphere, have everyone dress in casual clothing.

4. Encourage discussion of subjects mentioned in the meeting. This will not only encourage more brainstorming as the meeting progresses, but it will also serve to fully define the subject and determine its merits.

5. Don’t let the meeting digress into endless criticism. Point out areas that merit praise, and when discussing areas of weakness, explain how certain suggestions may not fit into the overall scope of the company’s strategy.

6. Don’t try to prioritize items brought up in the meeting. The strategic planning meeting is mainly a brainstorming session where ideas are explored in relation to their strategic impact on the business.

7. Don’t assume that everyone will come with a notepad and pen. Make sure you provide both.

8. Make sure you cover each topic thoroughly before progressing to the next. Keep in mind that you are exploring strategic solutions. When discussing each subject, apply timelines for specific actions after the meeting has been adjourned.

9. Write a summary of the meeting and circulate it to everyone who is part of the strategic planning team. Then, make sure you have follow-up meetings to review each person’s progress.

10. Wrap up the meeting with allowing everyone to share their biggest success over the last year and how that knowledge and experience will be utilized moving forward into the next.

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Doctor – Operation – Plan

I just acquired a new client… a world-famous surgeon who has retired and is focusing all his energy on his foundation. I am so excited about this project because this guy “gets it.” He has always understood the need for accurate strategy, careful planning, and skillful execution… no deviations from the blueprint, or someone could wind up in very bad shape on his operating table.

His foundation, however, is a completely different story. Yes, there are some plans, but very little passion, execution, or sense of urgency.

Well over 90% of small business don’t have an operations plan. Why is this? All the good businesses do. However, the real reason is that writing an operations plan is a real pain. It requires hard work, sacrifice, and understanding your business extremely well.

Perhaps it is this understanding of the business that scares people away? If you don’t have a full understanding of your business and its systems, you will be unable to write a roadmap. Don’t let fear hold you back. the point of an operations plan is that you most likely do NOT understand your business systems at the beginning of the process. However, you WILL understand them by the time you are done.

This is the reason you do the plan. It’s not the plan itself that is of value, it is the process of doing it forcing you to refine your procedures, tighten your strategies, and point out any “holes.”

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Dangerous Games Startups Play

taken from “Leveraging Ideas”, Feedblitz:

Do entrepreneurs now live in a new age where the lowered costs for development and marketing (theoretically) mean that a company can be launched without having to take traditional venture capital financing?!? Let’s discuss…

For entrepreneurs this idea seems great because they can keep more of the company, rather than needing to sacrifice a big hunk of equity in exchange for a million bucks. However, this also means that many startups have begun to play dangerous games. In particular, many a young startup is seeking an angel(s) to provide a seed round, more akin to a bridge loan, that will see them to a Series A. The idea being that during a Series A, the valuation with have doubled or tripled and the amount of equity that will be given up will be at a considerably better valuation than if the same amount of money had been taken during at the seed round.

However, please consider a few things:
1. The Economy. This ability for startups to acquire a bridge loan getting them to a Series A is most effective during a strong economy. If you only raise $300,000 and the economy caters you’re in double trouble. You’re stuck with a minimal amount of money and the prospect of a) a tougher/longer lag time needed to close the next round and b) face prospect of having to accept a lower than expected valuation.

2. Competitive Landscape. A startup hoping to get ‘just enough’ money to bridge them to a Series A also runs the risk that the competitive landscape might change during that time. I’ve been told that the minimum amount of time need to close a Series A is 120 days. Three months. More likely thought it will take a company six months. If during that time a better funded, or higher profile competitor launches a similar product, what will that mean for the Series A? It means it’s going to take a lot longer, which means more money will be needed.

3. Whacky Valuation Principle. Although it is a dangerous game for the reasons suggested above (due to the economy and competitive landscape threats) risk-taking startups do stand to benefit from the “whacky valuation principle” (I’m making this term up). Whacky valuation principle is the idea that raising a small amount of money, or taking a small amount of money from ‘smart money’ will double or triple a startup’s valuation for really no good reason. Yes, raising even a small amount of capital is business model justification, but really it changes nothing intrinsically. Bottom line, why raise $1M on a valuation of $2M when by raising $250,000 your valuation is likely to jump to $5M overnight?

4. Level of Involvement. If a VC does decide to do the type of deal mentioned above, it’s important that entrepreneurs understand that the VC’s involvement will be limited. A VC can’t afford to spend time with a company that it has so little invested in. This is a good reason why taking money from an Angel (who might only have a couple of investments and to whom $300k likely means a lot more since it’s personal money) might in fact be better than a VC. In theory having the VC be hands-off is good, but in reality, the more time they spend with (or at least thinking of you), the better.

5. Credibility/Distribution. On the plus side for VC firms, getting in with the right high-profile company can be instant credibility in the eyes of the PR and Blogger Illuminati. How do you find them? Try TheFunded for starters. Such credibility goes a long way since possible the biggest concern for any new startup is in fact not funding, but distribution.

Conclusion: In my opinion, the best situation for a startup right now is to find at least one well-known angel and supplement him/her with either a convertible note loan, or money from dumb angels. Having at least one smart money person is key to making introductions and for the person’s experience hopefully in the space. Yes, dumb money supplemented by having a smart advisory board, but it’s not the same. You want your most influential supporters hugely incentivized to help you succeed. Also based on the concerns of folks I’ve talked to in the Valley and here in New York, looking for a minimum of $500k bridge money seems like the safe bet in these ominous economic times.

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Abdicating

I’m currently dealing with a prospect who wants to hire me. Problem is… (are you ready for this?) she has no clue where her startup stands financially. She is a 51% owner and has a 49% investor (she refers to him as a Partner). At the same time, she has no idea how much money has been spent so far and if she needs to invest in anything, she has to go to this guy with her hand out to get anything done.

Enormous CEO mistake: ABDICATING
When CEOs aren’t adept at delegating to the proper people with the proper boundaries of responsibilities, or if they don’t have the knowledge to communicate about those issues, they tend to abdicate. Abdication is washing your hands of the situation because you don’t know how (or want) to deal with the subject. It’s the “I’ve had it up to here; you do it” reaction. Abdication has no follow-up component and no feedback component.

Then, when the abdication fails, CEOs either fall into the trap of “They can’t help. I have to do everything myself.” or the quicksand of “I need to throw more money at this problem and hopefully save my business.” Now, you’re either stuck doing all the lower-level work that will never drive the business forward or you’re out of business. Either case is a disaster that could have been avoided.

You must break free of your mental traps such as: “I don’t want to know about the financial (technology / legal / sales /etc.) stuff.” “It’s too difficult.” or “The work will not be as good.” This is head trash. These are YOUR issues. Know your business, and start by knowing yourself and what your weaknesses are. Hire those with those skills as strengths and watch your business soar.

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Randomness vs. Perfectionism


PERFECTIONISM:
When you start a business, you want everything to be perfect. Perfect offices. Perfect people. Perfect processes. Perfect services.

As it turns out, having that perfectionist attitude only leads to one thing: procrastination. When you’re trying to perfect everything, your mind stalls you from doing anything of substance. It’s as if you’re waiting for your “perfect time” to do your “perfect thing.” This = bad.

Perfectionism is impossible to attain… and a waste of time to try. Instead, it’s a guiding star for any CEO/entrepreneur to try to attain, but again, remember “ready, fire, aim” from two days ago. See faults and flaws as good things. They help you start things quicker knowing you’ll be okay if/when you hit bumps along the road. Those bumps help you steer toward the right direction; they are your best guideposts.

RANDOMNESS:
Some of the most productive business minds rely on a periodic self-administered dose of randomness to stay stimulated. Stimulation is not only necessary when developing new ideas, but is also critical when refining solutions to a particular problem. Every brain benefits from new angles that often escape your traditional point of view.

Consider a few strategies for building randomness into everyday work and life:
1. Take advantage of mistakes. When you do make an error, allow yourself to briefly continue down the same path. If only for an alternative perspective (which is sometimes difficult to get), use every mistake as a lens to see things differently.

2. Travel without a map. When we venture beyond our comfort zone, we often over-compensate with extensive planning, maps, and itineraries. Instead, consider traveling somewhere without plans. Many prolific entrepreneurs cite that getting lost as the best way to find new solutions.

3. Explore projects in unfamiliar creative fields. I love the Behance Network. It purposely features a cross-section of work from different fields. The featured gallery always includes an eclectic set of striking projects from different industries and organizations. And if you’re brave, you can take a daily stroll through the most recent gallery that contains unfiltered brand new projects published by creatives around the world. Other sites that offer great random stimulation include NOTCOT and the great websites featured daily on designer site QBN.

So, what does the picture above have to do with this post? Looking at every day objects in a different way. Finding the creative and possible new angle in the ordinary. Realizing the nicks in the rocks, the flaws in the cork, the kookiness of the monkey (I want to pinch his butt). Embracing imperfection is a vital ingredient to your success.
(Some excerpts taken from Scott Belsky, Behance Team)

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Benevolent Dictatorship

Business is not a democracy. Buy-in is nice, but if you cannot get it easily, what do you do?

Even though I’m not one, managing employees is a lot like parenting. “The kids” may not like what you do, but you have to do it anyway. Why? Because it’s in their best interest as employees (and salary-taking members) of the company. And, “because you said so!” (Okay, not really… I just had to throw that in there in honor of Mother’s Day coming in less than 2 weeks!!) ;-)

Many CEOs are afraid to be authoritarian. If I were an employee, I would take authoritarian over democratic any day of the week. That way I’d always know exactly where I stand in the state of the union. Not knowing is the worst.

Now, just because you are authoritarian does not mena you cannot be nice. Remember, it’s your name on the door. As CEO, your job is not to be like. It’s great if you are, but you MUST command your business. And, business is not place for democracy.

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Presentation Skills

Presentations should inspire… not just deliver information and facts. Here’s 10 quick tips:

1. Plan it on paper first: not the PowerPoint software

2. Set the theme: a catch headline, title

3. Show enthusiasm: inject your personality into the talk

4. Provide a roadmap: number items verbally to tell your audience where you’re going

5. Make the numbers meaningful: a 12 GB chip has enough transitors that if each transitor was an ant laid end-to-end, they would circle the entire Earth twice.

6. Deliver a Spielberg moment: a visual “wow”… an emotional connection to the audience

7. Keep slides simple: highly visual, yet only 1 image per slide and very little text

8. Sell the benefit: answer the WIIFM question for the audience (What’s In It For Me?)

9. Rehearse the presentation: practice, practice, practice… out loud, standing up

10. Don’t sweat the small stuff: relax, have fun, and enjoy the attention

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Field of Dreams

“If you build it, they will come” works well for big business. Big business is not nimble enough to start small and adjust quickly. Plus, they already have a large following of loyal customers… hence, the reason why they are a big business. So, unless it’s a major screw-up of a product, a large company can crank out anything new and almost be guaranteed to at least cover expenses and create a positive ROI.

Small business, however, should do the opposite: conceive it, create basic marketing materials, sell it, and THEN scramble to build it and tweak it to perfection. Example: A former technology executive, now small mobile business CEO, spends $5000 on a Gartner Research report on the growth predictions for the segment. He spends tens of thousands of dollars attending trade shows to learn more about the industry leaders. Most amazingly, he recruits a rising star from GE to head up the technical side of the business… even to the point of giving this guy 25% of the company stock.

I’m sure you can guess the rest. Sales never happened. The industry grew at 10% annually, not the 125% predicted. Not only was all this money spent on non-productive (i.e. non-bottom line enhancing) items, but I have a strong suspicion that it helped the CEO lose himself in the “busy-ness” of his business, rather than taking a hard look at reality.

Being well-prepared is important, but just remember my favorite quote from Tom Peters, “Ready, Fire, Aim.”

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