Recession? Saving? Spending?

If you have not analyzed your business expenses in the past quarter, there is a maximum of 10% savings in your expenditures. This is not bad money, but it’s definitely not enough to make you rich. The REAL money is in the top line.

You’d think most CEOs would know this, but I’m constantly surprised by the variety of attempts made to “save your way to success.” It doesn’t happen, and it’s the ultimate in laziness. Trimming expenses is step one in a two-step process and will only solve 1/2 the problem. Increasing the top line is the second, and most vital, step.

From Robert Scoble’s blog, Scobleizer, January 26, 2008: “Most people here believe we’re in the midst of a recession, which technically is two quarters of negative growth. There’s certainly many here who are gloomy about the future, but there is definitely lots of positivity too. I spoke with Steve Forbes last night (yes, that Steve Forbes) and he thinks that the doom and gloomers shouldn’t be listened to. He sees one quarter of bad news and then sees the economy coming back in the second quarter.

That second quarter is NOW. Again, people, we haven’t yet had one quarter of negative growth… let alone two. I think the only recession we’re heading into is a media contrived one. So, spend lavishly on strategic investments. Invest in sales and marketing. Be wise… spend on any/all business development activities now like picking up those excellent sales and marketing people that your competitor stupidly fired. Yes, monitor and keep tabs on your expenses, but profitable topline growth will always trump expense cutting.

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How to Get a VC’s Attention

Trying to get money for your great idea can feel a lot like trying to penetrate the “popular crowd” in high school. The fawning, the preening, the right clothing labels, wittily delivering the just-so-perfect cutting remark at exactly the right time. It’s exhausting. How do you “become cool,” bridge the social/economic gap and actually get inside the inner circle where the money is? Here is shortlist of tips to get the venture capitalist’s attention via Guy Kawasaki:

1. Get an introduction by a partner-level lawyer: He/she should work at a firm that does a lot of VC financing work. Best-case email/voicemail says: “This is the most interesting company I’ve seen in my 20 years of legal work for startups.” VCs dream about calls like this. Side note: this is why you should pay top dollar and use a well-known corporate finance attorney instead of Uncle Joe the quicky divorce lawyer. You’re paying for connections, not just expertise.

2. If you’re in tech, get an introduction by a professor of engineering: Best-case email/voicemail: “This team is the smartest one I’ve seen in 20 years of teaching computer science. Larry and Sergie would have carried their backpacks for them.”

3. Get an introduction by the founder of a company in the VC’s portfolio: Best-case email/voicemail: “My buddies are starting a new company, and I think it’s really worth a look.” It helps if the person making the call is from a successful company in the VC’s portfolio. Tap into your LinkedIn network to find acquaintances in the VC’s portfolio. (Maybe it’s just me, but it bugs me when a connection of a connection of a connection wants me to connect them to someone who will look at a deal. LinkedIn enables you to just make direct contact, and that’s my advice… IF you can show success *see tip No. 4*. If you can’t show success, the connection of a connection of a connection is useless anyway.

4. Show success: If you can’t get any of the above types of introductions, the most compelling email/voicemail you can make is: “My buddy and I have been working in our garage, taking no pay,a nd we built a site that is doubling in traffic every month. Right now, we’re at 250,000 page view a day after 30 days.” With these two sentences you’ve proved to investors that you can make a little bit of money (none) go far, your architecture looks scalable so far, and—most important—the dogs are already eating the food.

5. Make sure your company is in the right space: No matter how you get to the venture capitalist, make sure he/she is the right one for you. After all, there’s no use pitching to someone who can’t help you. If have the cure for cancer, contacting a firm’s enterprise software guru isn’t much help, so do your homework.

6. Send a short email: The ideal length is three or paragraphs, and make sure it covers these points—
a. What the company does
b. What problem you are solving
c. What’s special about your technology/ marketing/ expertise/ connections
d. Who you are

These methods can help you become a part of the moneyed in-crowd with their exclusive entourage… what happens next is up to you.

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Sharpen the Saw

Everyone knows that business is changing rapidly. Are you ramping up your skills just as quickly? I doubt it. Most CEOs are sucked into working on the tactical aspects of the business. All the big money is in the strategic. Big strategic progress comes from new knowledge, information, and the guts to work on applying it.

In small business, there are two aspects to sharpening the saw: knowledge acquisition and thought process challenge. Big business does a better job at both. Training is a staple in a large corporate environment, but establishing a sounding board, at least, can be a huge improvement in a small company. Without a sounding board, you are a boat without a sail.

How to sharpen your saw?
- Attend seminars and workshops
- Join an industry group
- Benchmark
- Read one business book per month
- Form a board of directors (this board must be paid or this process will fail)
- Join a CEO peer group

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Buying the Help at Kmart

Everyone knows you get what you pay for, but few operate that way. More often than not when I’m asked for a marketing strategy / business plan proposal from a new entrepreneur, I can almost hear the loss of breath for a moment once they get to the “fees” area.

Here’s the reason why great people cost money. Great companies know that “the systems run the business, the people run the systems.” Yet, without good systems (i.e. in a startup situation), even better people are required.

You cannot expect superstars to work for below average wages. However, because many CEOs have occasionally gotten a bargin on an excellent employee, they make their pay strategy a “lowest bidder” competition. You simply cannot recruit and retain good people for low-dough. I add the word retain because it costs even more to keep replacing people, retraining for the position, your lost time and energy, etc.

If you do not pay market rate for good people, you will only get the bad ones. If you fill your business up with mediocre performers, good performers will not want to work for you. Winners attract winners. Period.

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Yabut

I had the wonderful opportunity to meet Scott’s mother and stepfather this past weekend and his mother, Deb, was telling me all about her marketing and fund raising position at the LakeView RecPlex in Kenosha, WI. Now, Miss Deb comes from a corporate career and most of the rest of the staff is career civil servant. This makes for very interesting environments when she creates new strategies to market the facilities and garner more underwriting from both corporate sponsors and individual donors. Hence, the title of today’s entry…

Yabut= “yeah, but…” It’s so much easier to criticize someone else’s work than to create something from scratch. Stop finding (or allowing others to find) all the reason an idea won’t work and get busy making it happen. This is far more complex than just being positive vs. being negative. Yabut people always see why something cannot be done. Successful CEOs see the obstacles (YABUTs), and see the options to make an idea work, but they also see the options that will make it work in spite of these people.

In addition, it is extremely important not to allow your people to YABUT. If you allow your people to start this habit, you are allowing a culture of non-performance. Successful organizations perform… they perform well.

First, recognize that you, the CEO, are YABUTing. Once you see that you and your people are doing it, you have half the problem solved. Then, don’t be afraid to take projects or items off your list. It is okay to say “no.” Saying that your are not going to tackle a project or strategy at this time is much better than allowing it to fail because of YABUTs.

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Business in the Fast Lane… Whoosh!

Just picked up a new book, even though published in 2001, Whoosh, by Tom McGehee. Superior advice for new entrepreneurs because most business founders are control freaks (yours truly included).

Excerpt:
We all know that new ideas are the lifeblood of any business. But in chasing that elusive ‘new new thing’ in an effort to dazzle customers and shareholders, many companies lose sight of the real essence of innovation– achieving quantum results. These results are not accomplished through technology, overblown mission statements, or ‘best practice’ metrics based on past performance, but by unleasing the creative spirit of your people.

Any company can generate the excitement, energy, confidence, and audacity of the ‘whoosh,’ by subscribing to three fundamental principles:
- a leadership style that emphasizes freedom, not control
- understanding that success means creating the new, not replicating the old
- a corporate culture that values individual expression and collaborative work

Whoosh will help you ensure that the sound you hear is your own company racing headlong into the future– and not your competition speeding past you.”

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Money, Management, and Ego

OR: “Just because you gave me the $$$…”

I had a meeting yesterday with a VERY exciting prospect, Tanya Carpenter, founder of DStat, the first hair product ever created specifically to eliminate static electricity, instantly taming frizzy and flyaway hair. Brilliant!

However, Ms. Carpenter is in the process of forming her advisory board and management team and I’m concerned about what she might feel is an “obligation” to those who have made financial contributions to her dream. Here’s my message to all budding entrepreneurs who have been fortunate enough to convince others to invest money in their vision… so what?!?!

You owe these people NOTHING more than to build a successful company and give them the largest return on their dollars. You don’t owe them management roles, or Board seats, or any “say” whatsoever in your vision. As the founder/entrepreneur, it is your responsibility to guard your vision from outside distractions and alterations at all costs.

I cannot recommend highly enough that you get yourself involved in a CEO-network as quickly as possible. Let me know if I can guide you through this process or at least be a non-biased ear.

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MOOFING Monday

MOOFING v. Derived from the acronym for “Mobile, Out Of Office.”
MOOFERS (n.) abandon the workplace between meetings, taking laptop and BlackBerry to the local Starbucks or anyplace else where they can escape interruption by talkative coworkers.

Okay… is it just me, or is it absolutely pathetic that you have to LEAVE the office to get work done?!?!! Is this the state that corporate america has sunk to? If your company has this kind of culture, maybe you should consider (I’d highly recommend!) changing the atmosphere.

Is the office of the future no office and just a headquarters in cyberspace? 42% of IBM’s 350,000 employees rarely, if ever, come to an office. IBM says it save $100 million a year in real estate costs because it doesn’t need the offices. The work force at Accenture management consulting firm is so mobile no even the CEO has an office with his name on the door.

In the future, more companies with scattered work forces and clients may do what the marketing firm Crayon is doing: making its headquarters in cyberspace. Especially, if yours is a “knowledge-based” asset company.

Crayon’s workers rarely meet in the physical world — some are in Boston, others are in Nutley, N.J. — but their online alter egos in the virtual world gather once a week. “Our belief is if we bring like minds together no matter where they are in the world we can actually create that connectedness as if we’re actually at the same place at the same time,” said Joseph Jaffe, Crayon’s CEO.

And, there it is… real productivity vs. time wasted.

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Risk vs. Reward

A question posed to me this past weekend, “when you recommend or employ an innovative marketing solution for a client, how do you temper the risks of the unknown?”

Answer: Mindset… your’s (the consultant) and the organization’s (the client) is the critical factor. Readiness to change is a prerequisite for implementation. If you’re in a company that is uncomfortable with you (the consultant) coming in and changing the way they (the client) do business, innovation will not happen. However, if change is the expectation, then there is an understanding that you will have to try a lot of things.

Ultimately, if you’re ready for risk, set your expectations that 20% are going to be awful, 70% will be not as good as you hoped, and 10% will surprise you. That 10% is what you build a business around.

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Thought-for-the-Day Wednesday

Day 5, no computer: I feel eerily calm today after a fitfull night of sleep (or no sleep as the case was).

A colleague referred me to an article by Katsukok Shimizu and Michael A. Hitt, two distinguished professorst at Texas A&M University.

“Companies want to grow… so they implement A LOT of structure. But the extreme
structure causes us to be less smart, less creative, less flexible.”

Use structure, step out and be flexible, then step back into some structure. Be able
to shift in and out easily. There is a definite sweet spot.

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