Checking MY Wants at the Door – Commitment to Customers in 2017

Last year, my hubby and I were invited to attend a private media preview of a high-end steak restaurant that opened here in Frisco. The service was amazing, the people were positive and friendly, and the wine steward clearly knew his stuff.

As the evening rolled on, the GM came out and spent extra time with us, which we truly appreciated. Because Scott and I are such wine-lovers, it was a delight to be offered the opportunity to purchase/rent one of only 50 private wine lockers in the restaurant.

SOLD!

$400 secured us our own wine locker in the spot of our choice complete with engraved corporate logo. We were pumped! Fast-forward two weeks later when we returned to see our locker and start filling it with wine…. In the WRONG spot.

Okay. People make mistakes. But by that time, more of the “prime, line-of-sight to our logo” spots were taken. We had to choose another spot. They had to rip our logo down and destroy it. Reprinting, re-engraving, starting all over with the promise that it would be back up and in our second chosen location in another two weeks.

We returned for another dinner, and would you believe… no locker, no logo, nothing. It was like we had never paid for anything. By this time, there were only 3 spots left to secure and they were all on the floor. They promised us the “best” of what was left, but we’ve never been back to the restaurant…

EVER.

We never returned. They never called to check on us as VIP customers who bought a wine locker that we never received. No email correspondence (and they had both of our emails when we filled out all the paperwork to purchase the locker). Nothing.

Clearly they got what they wanted – an easy $400. Our experience at that restaurant last year epitomizes the opposite of how I support you as a customer here at Wendistry.

Even if you haven’t yet purchased a handbag, if you’re a consistent reader of this blog, I know your name. I don’t take it lightly that you subscribe and even, hopefully, forward my posts to a friend or two.

So how DO I support customers? Here’s how…

1.  I’m committed to providing you with relevant resources that help you look and feel more fashionable.
2.  I’m committed to helping you resolve any product purchase issues to your satisfaction… I have a 100% TOTALLY SATISFIED rating with 0% returns or exchanges.
3.  I’m committed to timely and comprehensive responses.
4.  I’m committed to being supportive, patient, and thorough.
5.  I’m committed to listening to your feedback.

It’s a beautiful thing when a passion and a career come together, and I’m so completely GRATEFUL for the path that I’ve chosen and the stylish life I lead.

I know what I want out of this business, and so do you. It’s no secret that I want to sell handbags here (and soon – silk scarves and pocket squares). 

But most importantly, what do YOU want? My desires always take a back seat to yours. What can I do more of to serve you better in your journey to “Adorn Differently?”

Please let me know in the Comments box below, or send me a private email:  wmcgowan@wendistry.com

I’m here… I’m listening.